Video problem

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Video problem

Postby pantone » 07 Feb 2019, 01:06

I have f problem with videos - 1080. 50p, 20-25 mbit/s, H264. That files play not smoothly with constant twitching. The unit cant play same files? I have many players and same files play good (eg Kodi on Raspberry Pi 3, Dune HD Solo Light, Zidoo X8, Minix Neo U9-H)
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Re: Video problem

Postby Joyce » 07 Feb 2019, 09:58

Dear Pantone,

At first i cannot see why it should not play this file, however the file may have some info which could be difficult for the EM7580.
Can you please send a video sample to webcare@eminent-online.com as a download link so we can check it out?
Please also let us know which OpneELEC/LibreELEC version you are using.
Thank you in advance.
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Re: Video problem

Postby pantone » 07 Feb 2019, 11:15

Hello, Joyce.

Me use last version of LibreElec from Eminent. Player can play my sample files, but dont smoothly. I send download link to part of sample file to webcare@eminent-online.com.

Thanks
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Re: Video problem

Postby pantone » 07 Feb 2019, 11:56

Hello, Joyce.

I send download link from Gmail.
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Re: Video problem

Postby Joyce » 08 Feb 2019, 11:18

Dear Pantone,

Could you send the file again? Our spamfilter has blocked the e-mail and deleted it from the server. We whitelisted your email address it should now arrive in our mail box.
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Re: Video problem

Postby pantone » 08 Feb 2019, 13:14

Hello, Joyce.

I send mail with download link from Gmail again.
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Re: Video problem

Postby Joyce » 11 Feb 2019, 16:11

Hi Pantone,

Thank you for the file. We have checked it out and it seems that the bitrate you have choosen is too high for the EM7580 to handle.
The software you use to build an MKV file you can try to lower the bitrate. For example the file you made is around 4 a 5 times larger then regular MKV movie which you can download.

We checked same file on the newer EM7680 streamer and it will play the file without any problems based on same Kodi version.
Which unfortunately means that the file you try to play is too difficult for the EM7580 and the only option is to choose lower bitrate in your video editing software.
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Re: Video problem

Postby pantone » 11 Feb 2019, 20:49

Hello, Joyce.

Thanks for you answer. I want too much from this device :)... Its my home video with original bitrate from my camera...

Thank you for attention.
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