EM6330 makes irritable sound

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EM6330 makes irritable sound

Postby Jan Stynen » 09 Oct 2017, 15:51

Hi, I own 2 EM6330 camera's. Both work well, but since a couple of weeks, one of them makes a constant rattling sound. (low volume, but irritable when it is quiet in the room)
Any idea what could be the problem?
Regards,
Jan.
Jan Stynen
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Re: EM6330 makes irritable sound

Postby Joyce » 10 Oct 2017, 09:31

Dear Jan Stynen,

Try repositioning the WiFi antenna it may be interfering with the speaker best is to test by positioning the antenna horizontally.
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Re: EM6330 makes irritable sound

Postby Jan Stynen » 02 Dec 2017, 20:27

Hi Joyce, finally visited the place where the camera is located and positioned the antenna horizontally.
Unfortunately it did not help.
The problem is that I can not activate the sound alarm since it triggers it constantly by its self generated sound.
Any other suggestions?

Regards,
Jan.
Jan Stynen
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Posts: 5
Joined: 12 Jan 2017, 14:05

Re: EM6330 makes irritable sound

Postby Joyce » 04 Dec 2017, 10:26

Hi Jan,

We can conclude that your camera is defective and needs to be replaced by a new one.
We would like to advise you to go to the shop where you have bought the camera. They will help you and make sure that the camera will be sent to our service center as RMA.
Once received by us we will directly exchange the camera for a new one and send it back to the shop.
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