How to connect with EM8615

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How to connect with EM8615

Postby alientomek » 18 Apr 2018, 18:03

Hello,
Sorry for my English.
How to connect to the eminent EM8615 device. I choose on the WiFi phone then EM8-346005 and to connect I need to enter my password. Where is the password located? There is something like this on the device: IIC Code: xxxxx.xxx-xxxxxx but this code does not work. Entered without a dot and dash also does not work. So how do I connect with the device?
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Re: How to connect with EM8615

Postby Joyce » 19 Apr 2018, 11:38

Hello Alientomek,

The IIC code is a batch number. So you do not need this in any way for installation.

Have you already checked the manual for how to connect the device:

http://www.eminent-online.com/media/media/manuals/EM8615_R0_20150619_QIG_ml_web.pdf

Please check chapter 5.1 and 5.2.
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Re: How to connect with EM8615

Postby fullflavor » 03 Jan 2019, 11:47

Hi,
i have the same problem with my EM8615.
The system should have an open WiFi, but it´s locked and ask´s for a password.
I tried to reset the network and also the whole system, but i still can´t connect.
Is there any password working or another way to reset EM8615?
Hope you can help me!!!
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Re: How to connect with EM8615

Postby Joyce » 04 Jan 2019, 09:08

Hi fullflavor,

Please try to reset the WiFi network connection several times sometimes the reset does not clear the password. If it still does not work the EM8615 needs to be serviced in our Service center. Please bring it back to the shop where you bought it so they can send it in for Service.
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Re: How to connect with EM8615

Postby fullflavor » 04 Jan 2019, 13:34

Thanks for your reply.
Is it not possible to send it directly to the service center?
Amazon don't want to do this, they only want to refund.
But I want to keep the EM8615, it just should be repaired.
Regards
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Re: How to connect with EM8615

Postby fullflavor » 05 Jan 2019, 10:46

Hello,
I asked in the shop.
They told me, they have no possibility to fix it and
I have to send it back directly to Eminent for repair.
They only could refund me, but I must keep this EM8615.
Where can I send it to, for repair?
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Re: How to connect with EM8615

Postby Joyce » 07 Jan 2019, 10:09

Dear fullflavor,

I will send you a PM (Personal Message) with the shipping details.
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Re: How to connect with EM8615

Postby fullflavor » 08 Jan 2019, 18:23

Thank you very much!!
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