random alarm notifications

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random alarm notifications

Postby denniss » 29 May 2017, 09:15

Got the EM8615 with 4 IR and 4 Door/window sensors including a keypad and 2 remote controls. When the alarm is switched off, i do receive on average (randomly) 2 alarms per week.
In the alarm history log I did not even see a registered alarm notification. It seems to happen on the IR sensors only (untill now 2 out of 4), but randomly. Most of the times they do not trigger the alarm when it is switched off, sometimes - when detecting somebody - they trigger the alarm despite it is shut off.

Very annoying...
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Re: random alarm notifications

Postby Joyce » 30 May 2017, 09:07

Dear Denniss,

This is probably caused by the PIR motion sensor supplied with the EM8615 this motion detector needs to be replaced.

I will send you a PM (Personal Message) so we can arrange the replacement.
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Re: random alarm notifications

Postby denniss » 30 May 2017, 13:42

Joyce,

Received your message, thanks for your prompt reply. There are at least 2 out of 4 PIR sensors which seem to trigger te alarm? Could it be anything else, or do the sensors need replacement?

dennis
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Re: random alarm notifications

Postby Joyce » 30 May 2017, 15:54

Denniss,

Replacement should be enough.
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Re: random alarm notifications

Postby denniss » 30 May 2017, 16:21

Ok, can you enable me sending PM reply's to arrange replacement, i have a few questions that i'd like to take offline?
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Re: random alarm notifications

Postby Joyce » 31 May 2017, 08:55

Dear Denniss,

You are now able to send PM
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