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random alarm notifications

PostPosted: 29 May 2017, 09:15
by denniss
Got the EM8615 with 4 IR and 4 Door/window sensors including a keypad and 2 remote controls. When the alarm is switched off, i do receive on average (randomly) 2 alarms per week.
In the alarm history log I did not even see a registered alarm notification. It seems to happen on the IR sensors only (untill now 2 out of 4), but randomly. Most of the times they do not trigger the alarm when it is switched off, sometimes - when detecting somebody - they trigger the alarm despite it is shut off.

Very annoying...

Re: random alarm notifications

PostPosted: 30 May 2017, 09:07
by Joyce
Dear Denniss,

This is probably caused by the PIR motion sensor supplied with the EM8615 this motion detector needs to be replaced.

I will send you a PM (Personal Message) so we can arrange the replacement.

Re: random alarm notifications

PostPosted: 30 May 2017, 13:42
by denniss
Joyce,

Received your message, thanks for your prompt reply. There are at least 2 out of 4 PIR sensors which seem to trigger te alarm? Could it be anything else, or do the sensors need replacement?

dennis

Re: random alarm notifications

PostPosted: 30 May 2017, 15:54
by Joyce
Denniss,

Replacement should be enough.

Re: random alarm notifications

PostPosted: 30 May 2017, 16:21
by denniss
Ok, can you enable me sending PM reply's to arrange replacement, i have a few questions that i'd like to take offline?

Re: random alarm notifications

PostPosted: 31 May 2017, 08:55
by Joyce
Dear Denniss,

You are now able to send PM

Re: random alarm notifications

PostPosted: 01 Aug 2019, 00:23
by alienmad
I am at the same situtation. I have an EM8615 . I have a PIR sensor and a door/window sensor. Sensors belongs to its factory default zone group.

Base Station internal siren is triggered randomly during day even it is disarmed.

I will appreciate some kind of help.

Re: random alarm notifications

PostPosted: 01 Aug 2019, 10:51
by Joyce
Dear Alienmad,

I have send you a PM message.

Re: random alarm notifications

PostPosted: 01 Aug 2019, 19:58
by alienmad
Thank you Joyce.

Could I send you a private message? I think I am unauthorized to send PM.

I am a retail shop.

Re: random alarm notifications

PostPosted: 02 Aug 2019, 11:12
by Joyce
Dear Alienmad,

You are now able to send us a private message.