losing connection

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losing connection

Postby garypeg » 28 Jan 2014, 11:07

Hello I have the Bluetooth Keyboard. It loses connectivity frequently. As my bluetooth earphones do not have any problems, I think the fault is not with the computer. When it loses connection the red light on the back also fails to light up until I remove the batteries. Then I have to reconnect the keyboard. The batteries are fresh and I checked them with my volt meter and even tried two sets. The problem occurs when the keyboard has been inactive for a while, so it seems the unit goes into sleep mode. Do you have any suggestions? Thanks! gary
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Re: losing connection

Postby Joyce » 28 Jan 2014, 13:39

Dear garypeg,

The Bluetooth keyboard has a power saving mode (Bluetooth has a higher power consumption compared with default wireless keyboards). Please switch the Keyboard OFF and ON again to enable it again.
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