EW7011

Moderators: Joyce, Laura, Eminent-Admin

EW7011

Postby nicksaint » 20 Jun 2015, 22:58

I bought a EW7011 at Mediamarkt in the Netherlands and connected it with a 300gb 2.5 sata disk to my Asus RT-AC68U router.
I think it mounted correctly at first, but now the disk partition info seems to be corrupt.

I read this: http://www.spinics.net/lists/linux-usb/msg108001.html which has me worried.

I thought maybe a firmware upgrade would be wise. So I found http://downloads.eminent-online.com/EW7011_software.zip and upgraded. It didn't help.

Before the firmware upgrade of 121005_01_00_00.bin, the tool showed the EW7011 unit firmware version as 13042311ac03, and now it shows 110922110000, which sounds older. Have I upgraded or have I downgraded? Where is the most recent firmware?
nicksaint
Newbie
 
Posts: 3
Joined: 20 Jun 2015, 22:48

Re: EW7011

Postby Joyce » 22 Jun 2015, 13:57

Dear Nicksaint,

The EW7011 Firmware Version 121005_01_00_00 is meant for R0 (revision 0).
I’m afraid you applied this Firmware update to the R1 version you currently have.
If that is the case, the unit needs to be exchanged.

R1 is printed on the sticker underneath, next to the product number (EW7011 R1).

Are you living in the Netherlands?

Kind regards,
Joyce
User avatar
Joyce
Forum Goddess
 
Posts: 1851
Joined: 09 Jan 2013, 11:30

Re: EW7011

Postby nicksaint » 22 Jun 2015, 22:14

Oh dear.

Yes, I live in NL.
nicksaint
Newbie
 
Posts: 3
Joined: 20 Jun 2015, 22:48

Re: EW7011

Postby nicksaint » 22 Jun 2015, 22:17

I looked, and the sticker is R1.
nicksaint
Newbie
 
Posts: 3
Joined: 20 Jun 2015, 22:48

Re: EW7011

Postby Joyce » 23 Jun 2015, 09:09

Dear Nicksaint,

You may send your EW7011 to our service center in Beek and we will take care of it and exchange it for new one.

Please use the following:

Eminent Service Center
Antwoordnummer 20012
6190XT Beek

Make sure you write down your own address and the complaint.

Kind regards,
Joyce
User avatar
Joyce
Forum Goddess
 
Posts: 1851
Joined: 09 Jan 2013, 11:30


Return to Input

Who is online

Users browsing this forum: No registered users and 1 guest

cron